Privacy Policy

1. Introduction

Brandivor Creative Inc. ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Company Details:
Brandivor Creative Inc.
VAT: 739401862 RT 0001
Address: 161 Bay St., Toronto, ON M5J 2S1, Canada
Email: hello@brandivor.shop
Phone: +1 416 364 2273

2. Information We Collect

We collect information in various ways, including:

2.1 Information You Provide Directly

• Contact information (name, email address, phone number, postal address)
• Business information (company name, industry, size)
• Project details and service inquiries
• Payment information processed securely through third-party providers
• Communication history and correspondence
• Survey responses and feedback

2.2 Information Collected Automatically

• Device information (type, operating system, browser type)
• Usage data (pages visited, time spent, links clicked)
• IP address and location data (approximate)
• Cookies and similar tracking technologies
• Referral source and campaign data

2.3 Third-Party Information

We may receive information about you from third parties, including analytics providers, marketing partners, and publicly available sources, which we combine with information we collect directly.

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our services and products
• Processing inquiries and responding to communications
• Sending marketing materials and promotional content (with consent)
• Personalizing your experience on our website
• Analyzing usage patterns and improving website functionality
• Fulfilling contracts and providing requested services
• Complying with legal obligations
• Detecting and preventing fraud or security issues
• Conducting business analytics and market research
• Customer relationship management

4. Legal Basis for Processing (GDPR & PIPEDA Compliance)

For users in Canada and the EU, we process your information based on the following lawful grounds:

• Consent: Where you have explicitly consented to data processing
• Contract Performance: To fulfill agreements with you
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: For business operations, marketing, and fraud prevention
• Vital Interests: To protect health and safety when necessary

5. How We Share Your Information

We may share your information with:

• Service Providers: Third parties who assist in operations (hosting, payment processing, analytics)
• Business Partners: With your consent for co-marketing or service delivery
• Legal Authorities: When required by law or to protect our rights
• Successors: In the event of merger, acquisition, or business transfer
• Public Data: Aggregated, anonymized data for research and analytics

We do not sell your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Generally:

• Contact information is retained while you are a customer and for 3 years thereafter
• Marketing preferences are retained until you unsubscribe
• Website analytics data is typically retained for 24 months
• Transaction records are retained in accordance with tax and accounting regulations (7 years)

7. Your Privacy Rights

Depending on your location, you have the following rights:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

7.2 Right to Correction

You may request that we correct inaccurate or incomplete information.

7.3 Right to Erasure

You may request deletion of your personal information, subject to certain legal exceptions.

7.4 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format.

7.5 Right to Opt-Out

You may withdraw consent or opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

7.6 Right to Object

You may object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at hello@brandivor.shop or +1 416 364 2273. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content.

8.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Performance Cookies: Analyze website usage and performance
• Marketing Cookies: Track engagement and improve advertising relevance
• Functional Cookies: Remember preferences and personalize experience

8.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect website functionality.

9. Data Security

We implement comprehensive security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure server infrastructure and firewalls
• Regular security audits and penetration testing
• Access controls and authentication measures
• Employee privacy training and confidentiality agreements
• Incident response and breach notification procedures

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security.

10. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing personal information.

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete such information and terminate the child's account. Please contact us if you believe we have collected information from a child.

12. International Data Transfers

If you are located in the EU, EEA, or other jurisdiction with privacy laws, your personal information may be transferred to, stored in, and processed in Canada or other countries where we operate. These countries may have data protection laws that differ from your home country. By providing your information, you consent to such transfers.

We implement appropriate safeguards such as Standard Contractual Clauses to protect your information during international transfers.

13. PIPEDA Compliance (Canadian Privacy Law)

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent to data collection and use
• File a complaint with the Office of the Privacy Commissioner of Canada

14. GDPR Compliance (EU/EEA)

For users in the EU and EEA, we comply with the General Data Protection Regulation (GDPR). You have the rights outlined in Section 7 of this policy. If you believe your rights have been violated, you have the right to lodge a complaint with your national Data Protection Authority.

15. Data Processing Agreement (DPA)

For business clients and organizations subject to GDPR, we can provide a Data Processing Agreement upon request. Please contact us at hello@brandivor.shop.

16. Contact Preferences

You may manage your communication preferences by:

• Clicking "Unsubscribe" in our marketing emails
• Logging into your account (if applicable) and updating preferences
• Contacting us directly at hello@brandivor.shop

Please note that even if you opt-out of marketing communications, we may still send transactional emails related to services or accounts.

17. Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities without undue delay, as required by applicable law. Notifications will include details of the breach, affected data, and recommended actions.

18. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated policy on our website with an updated "Last Updated" date. Your continued use of our services following any modifications constitutes your acceptance of the updated Privacy Policy.

19. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Brandivor Creative Inc.
161 Bay St., Toronto, ON M5J 2S1, Canada
Email: hello@brandivor.shop
Phone: +1 416 364 2273
VAT: 739401862 RT 0001

We aim to resolve any concerns within 30 days. If you are unsatisfied with our response, you may have the right to lodge a complaint with your national Data Protection Authority.

20. Glossary

Personal Data/Information: Any information relating to an identified or identifiable natural person.

Processing: Any operation performed on data, such as collection, recording, storage, use, analysis, or deletion.

Data Controller: The entity that determines the purposes and means of processing (Brandivor Creative Inc.).

Data Processor: An entity that processes personal data on behalf of the controller.

Legitimate Interests: The interests of the controller or third parties in processing data when the impact on your rights is outweighed by the benefit.